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FAQ'S - Indoor & Outdoor Fireplace FAQ's

SYAM Distributors was started in 2004, and is a family run business, who has built the company up into one of the leading brands in South Africa. With distributors all over the country and neighbouring countries, SYAM has the opportunity to provide the best, most affordable and elegant products, to compliment your home where ever you may be.

If you have a question that is not covered in this list below, get in touch and we will certainly give you an answer.

Should you not find your question here, feel free to drop us a line and we will gladly answer your question/s - it may even find itself on our FAQs page.

Q. Do SYAM Gas Fireplaces conform to the LPGSASA Safe Appliance Scheme?

A. Absolutely, Yes! The scheme operates on the basis that permits are issued by the Liquefied Petroleum Gas Safety Association of Southern Africa (LPGSASA) in respect of the appliance(s) and serves as proof that the product(s) have been tested by an accredited testing authority and then verified by the LPGSASA as complying with the requirements of SANS 1539 – Appliances Operating on Liquified petroleum gas (LPG) or natural gas (NG) – Safety aspects. All gas appliances supplied by SYAM carry permits issued by LPGSASA.

Q. Are the SYAM gas fireplaces compatible with LP Gas and Natural Gas?

A. Absolutely Yes. Every SYAM Gas Fireplace can be used with either LP Gas or Natural Gas. The only thing with Natural Gas is that we need to know beforehand as a NG conversion kit needs to be fitted.

Q. Are SYAM fireplaces compatible with Bio Fuel?

A. Defnitely. Bio Fuel is an alternative energy option for your SYAM fireplace. Our fireplaces are either gas (LP gas or Natural gas) OR Bio Fuel. The firegrate/ burner differs one from the other. So if you intend to use Bio Fuel, please let your Sales Consultant know, and you will be supplied with the Bio Fuel option.

Q. Can I have any facia colour for my SYAM gas fireplace to match my decor?

A. This is certainly an option for you all you need to do is provide us with a colour spec (RAL etc.) to match to and we will colour your facia to match your decor theme exactly. We need a lead time of 2 weeks though, and there will be a surcharge - Talk to your Sales Consultant as these differ based on size.

Q. Are SYAM Gas fireplaces remotely controlled?

A. Yes, (FOR GAS ONLY) you can have remote control fireplaces We offer our fireplaces with remote control functionality. Please advise your Sales Consultant so that this option can be supplied. The control box is powered by a low voltage transformer and has a battery backup in case of power outages.

Q. Does the SYAM GAS FIREPLACE have temperature control?

A. Yes, it certainly does and this is one of the standard features of a SYAM fireplace!

Q. What safety features does a SYAM GAS FIREPLACE come with?

A. All SYAM fireplaces are standard with an Oxygen Depletion Sensor (ODS) and Flame Failure Device to shut down the gas supply on detecting low room oxygen levels and/or pilot failure.

Q. Can a SYAM GAS or BIO FUEL FIREPLACE also be flued - have a chimney?

A. Standardly, our fireplaces are flueless, but can be flued if necessary. For this however a flue adapter/attachment (optional accessory) is required and needs to be fitted to the firebox prior to building in your fireplace.

Q. Can I install a flueless gas fireplace in my bedroom or bathroom?

A. NO, flueless fireplaces are not permitted in bathrooms and bedrooms.

They are only permitted if flued. SYAM fireplaces are able to be flued with an optional flue attachment. Talk to your consultant.

Q. Why do fireplaces require ventilation?

A. As fires consume air (oxygen) from the room in which it is in and this produces Carbon Monoxide / Dioxide, adequate ventilation is vital for combustion and efficient performance of the fireplace as well as the escape of the product of combustion from the area it is installed. This will also ensure the safety of the people in the room.

Q. Does SYAM supply vent grills for ventilation?

A. Optional double sided aluminium vent grills in anodised as standard, or to your specific colour is available from SYAM.

Q. How do you ignite the SYAM outdoor firepit?

A. Easy – with just a wall switch – you can switch on and off. The control, ignition system and electronic gas control valves operates on a 24v low voltage supply.

Q. Can SYAM gas firepits withstand the South African outdoor conditions?

A. Yes - Our Outdoor firepits are designed and manufactured in 304 stainless steel for better corrosion resistance to the elements. They are also supplied with an outdoor cover and should be used when not in use.

Q. Should a gas shut off/isolating valve be fitted to each appliance?

A. Yes, and they should be best positioned so that they can be accessed easily and safely in case of emergency.

Q. Are the gas cylinder selection, pipe sizing and regulators important in a gas installation?

A. YES, this is most important. Wrong gas cylinder selection will cause problems with the gas supply to the fireplace. Check that the vaporization rate of the cylinder is capable of supplying the required gas for the appliance rating. Under designed gas piping sizes, and incorrect regulators and cylinders will result in your fireplace not being able to receive the gas demand that your appliance requires. Poor combustion is a result of an "under designed" gas systems.

Q. What are SYAM LP Gas cages manufactured from?

A. LP Gas cylinder cages are manufactured from 430 brushed stainless steel and are designed to house your gas cylinders safely.